Ordering & Shipping Information

"This company cares! The fastest shipping, and the absolutely best packaging I have ever received from an online company. Thank you!!"

On Line Ordering is here for most items, however, if there is no button next to the item you desire you will need to phone a real human who will be happy to assist you with your order. 1-800-334-9060.

 Click here for Package Shipping Information

Please take a moment to read our ordering and shipping pages to ensure that your packages get shipped properly.  Most packages ship within 24 hours.  Orders are processed and packaged based upon our "first in-first out" fulfillment system.  Next day air, second day air are also subject to our "first-in-first out"  fulfillment system.  Please call us with ANY questions you may have.

When ordering, include all information (sizes, styles, finishes, color, catalog #, unit prices, etc.). Please give name, daytime phone number and complete delivery address information. Your delivery address should be one where someone can accept packages during  regular working hours.

MINIMUM ORDERS

There are a few items we require a minimum order on.  Please see below.

~$25.00 ON CHOP FRAME ORDERS. All frame orders are considered custom orders and are non-refundable.  They are cut to your specifications as chops.  We allow for the industry standard on the cutting.  Please check your order request before it's processed to make sure it's all correct!

~Matboard must be ordered in increments of 25 sheets or the equivalent of 25 sheets (i.e. 25, 50, 75, 100, etc).  framingsupplies.com must completely fill the specially designed shipping carton. This is to insure that your mat board arrives to you in the best possible condition.

SHORTAGES, ERRORS OR RETURNS

Merchandise that is unused and in resalable condition is acceptable for return. If we made an error in size or color, you may (within 5 days) call us for correction, credit or refund. Call us at 800-334-9060 and state the problem, order date and invoice number.  You will be given an RMA Number (Return Merchandise Authorization), which should be labeled clearly on the outside of the package.  RMA's should be shipped to our warehouse at

 

No returns will be accepted without an RMA Number (Return Merchandise Number). Merchandise returned as a result of customer error (if unused and resalable) could be subject to a restocking charge. Any merchandise returned without an RMA Number, if accept, will be subject to a restocking charge. Any claims against an order must be made within 5 business days after delivery. Please check your order  upon arrival.  If you have any problems, please let us know immediately.

BOOKS AND VIDEOS ARE NOT RETURNABLE!

 

All prices and policies are subject to change without notice.

Most orders are shipped via FedEx or UPS.  Oversized and overweight orders will be shipped via motor freight. Most orders are usually shipped within 24 hours. Please see our Shipping Chart.

When placing an expedited  order (Next Day Air & 2nd Day Air) they are subject to our "first in-first out" fulfillment system. In other words if your order is received at 4:00 pm for 2nd day air shipment you may not receive the order in two days.  If you have any questions please call our friendly customer service at 1-800-334-9060.

Don't count weekends when figuring delivery days - it is actual business days.

Reminder: Prepaid orders (MC and VISA) are the most efficient and the preferred method of payment. North Carolina customers must include a North Carolina Certificate of  Resale with sales tax number or pay 7 % sales tax.

SHIP & CANCEL POLICY

Your order is packaged and shipped carefully, just for you.  When you receive it, please review your invoice.  All items in stock are shipped out to you.  Any item NOT in stock will be cancelled and noted on your package invoice. Please re-order at a later date.  We do not backorder items.

MOTOR FREIGHT

Prepaid orders (incl. MC/VISA) are the fastest and easiest. To figure shipping costs to your location, use specific shipping instructions for the items ordered. Remember to add the NC Sales tax if applicable.

framingsupplies.com Picture Frames is not liable for damage or loss in transit. If this should happen, shipment must NOT be accepted until the transportation company makes note on the bill or delivery receipt indicating the extent of the damage or shortage. File your claim directly with the carrier. To properly handle a claim, please keep all shipping cartons, packing materials and damaged merchandise for inspection by the shipper. Otherwise, the shipper may not honor your claim. Notify us that you have filed a claim with the shipper and initiate arrangements for replacement.

TELEPHONE ORDERS

To place a telephone order you may call us toll-free at 1-800-334-9060 Monday through Friday between the hours of 8:30 am - 5:00 pm Eastern Standard Time.  You may fax an order to 1-828-697-2031.  You may also email your order to info@framingsupplies.com.

ADD ON ORDERS

When possible we will accommodate additions to an existing order. However, if the first order has already processed, we often cannot do so.  The Add-on will stand alone as a new order.

PAYMENT    

 

 

 

PREPAYMENT - Prepayment must be made by check, bank check or money order. Make all checks payable to framingsupplies.com Picture Frames. Allow 2 weeks for checks other than bank checks or money orders to clear.

MC/VISA /Amex- MasterCard American Express and VISA are preferred. Please include all digits of the number, name of cardholder, expiration date and CVV2 number (located on the back of your credit card: the last 3 digits following a long series of numbers). Approximately 93% of our customers choose to use their MasterCard American Express or VISA because of the ease of delivery and money transfer.

PROBLEMS OR RETURNS:

Warranty

Some manufactures want the item to be sent directly to them and some want the item to be sent to us. If you have an item that requires warranty attention, please call for the proper way to handle it.  In all cases it is your responsibility for the transportation to get it to the manufacture or to framingsupplies.com.  If the item is defective the return shipping back to you is at no charge.

DAMAGE IN TRANSIT

framingsupplies.com is not liable for damage or loss in transit. If this should happen, shipment must NOT be accepted until the transportation company makes note on the bill or delivery receipt indicating the extent of the damage or shortage. File your claim directly with the carrier. To properly handle a claim, please keep all shipping cartons, packing materials and damaged merchandise for inspection by the shipper. Otherwise, the shipper may not honor your claim. Notify us that you have filed a claim with the shipper and initiate arrangements for replacement. All prices and policies are subject to change without notice.

Please remember we know  who the customer is . . .  you are the reason we are in business.