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Shipping Information
Most orders are shipped via FedEx or UPS. Areas outside FedEx/UPS delivery zones are generally shipped via U.S. Mail. Oversized and overweight orders will be shipped by motor freight.
SHIP & CANCEL POLICY
Your order is packaged and shipped carefully, just for you. When you receive it, please review your invoice. All items in stock are shipped out to you. Any item NOT in stock is cancelled and the customer should re-order at a later date. We do not backorder items.
MOTOR FREIGHT
When an item is considered oversized then it is shipped using a freight line. This can be more expensive, as extra fees are charge by the carrier for delivery. Please read our Oversized Explanation so you can better understand these fees.
Prepaid orders (incl. MC/VISA) are the fastest and easiest. To figure shipping costs to your location, use specific shipping instructions for the items ordered. Remember to add the NC Sales tax if applicable.
framingsupplies.com Picture Frames is not liable for damage or loss in transit. If this should happen, shipment must NOT be accepted until the transportation company makes note on the bill or delivery receipt indicating the extent of the damage or shortage. File your claim directly with the carrier. To properly handle a claim, please keep all shipping cartons, packing materials and damaged merchandise for inspection by the shipper. Otherwise, the shipper may not honor your claim. Notify us that you have filed a claim with the shipper and initiate arrangements for replacement.
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When you place an order with us, you will be asked for your email address. We collect this so we may send you an Order Confirmation. When your order ships, you will also receive your Tracking Number via email. This will allow you to keep up with your package from the time it leaves us, until it lands at your doorstep. We NEVER sell your email address or use it to send unsolicited messages. Your personal information is safe with us! |
 Because the size of mat board is radically different from the size of an aluminum and/or wood frames, they are packaged and shipped separately in a framingsupplies.com Pack. If your order includes both frames or other supplies and framingsupplies.com Pack items, we will process two separate orders with two separate shipping charges. framingsupplies.com Pack items include mat board, foamcore, hand-cut mats and Perfect Mount. Please use the chart below and you can figure the charges for a one framingsupplies.com Pack to your zip code. framingsupplies.com Pack charges are per box. |
FedEx & UPS Zone Chart framingsupplies.com Pack Shipping is a flat rate based upon your location. TO FIGURE framingsupplies.com PACK SHIPPING CHARGES: 1. Determine the correct Zone for your location (see chart). Example: If your Zip Code is 28739, you will use the scroll chart to find the first 3 numbers: 287 would be in Zone 2. Use the chart to the right to find your shipping charge. Zone 2 would be $11.82. 2. Determine the number of framingsupplies.com Packs required to ship your order. 3. The charge is for one framingsupplies.com Pack. If you will be ordering more than one, you will need to multiply the number of framingsupplies.com Packs by the charge for your zone. This is the Total framingsupplies.com Pack Shipping Charge. The Rule of Thumb Mat Board - every box must have 25 sheets or a combination Mat and Foam board to equal that amount. Foam Core - Every 8 sheets of 3/16" foam center board will require one box. Every 11 sheets of 1/8" foam center board will require one box. Combining framingsupplies.com Packs - If you want to combine mat board, Perfect Mount and foamcore or combine both sizes of foamcore, please call us and we will gladly assist you in determining the number of packs needed (800-334-9060).
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 The best products are only as good as the package that protects them. framingsupplies.com PACK RATE CHART Zone 2 $14.82 Zone 3 $19.52 Zone 4 $23.27 Zone 5 $27.93 Zone 6 $34.85 Zone 7 $40.68 Zone 8 $47.19 1-800-334-9060 |
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LENGTH MOLDING & CHOP SERVICE Length Molding - Length molding consists of long sticks of molding which you can cut (or "chop") into whatever length pieces you need. Moldings can be cut (6' and 4', 6' and 6', 5' and 5' etc.) and shipped FedEx/UPS. Or it can be left in its original long length (8' - 12') and either shipped motor freight or picked up. Length Molding - Length molding consists of long sticks of molding which you can cut (or "chop") into whatever length pieces you need. Moldings can be cut (6' and 4', 6' and 6', 5' and 5' etc.) and shipped FedEx/UPS. Or it can be left in its original long length (8' - 12') and either shipped motor freight or picked up. There is a 50 ft. minimum order requirement. Chop Service - Chop service consists of moldings which are cut to your specifications and shipped FedEx/UPS. You assemble or join the frames. You can order chop-service frames to any fraction of an inch. We price them to the next higher inch. Our minimum length for pricing purposes is 8 inches, but we will cut a frame shorter (5" minimum). Shipping charges are the same as for metal chop service frames. MINIMUM ORDER $25.00 ON CHOP FRAME ORDERS. All frame orders are considered custom orders and are not refundable. They are cut to your specifications as chops. We allow for the industry standard on the cutting. Please check your order request before it's processed to make sure it's all correct! |
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SHIPPING INFORMATION Packaging of Matboard & Foamcore Our matboard and foamcore are packed with extreme care and for maximum protection. There are four steps we take to help protect the matboard from becoming damaged in shipment: 1. Boards are put in plastic bags to keep them dry and dirt-free. 2. Boards are put into cardboard boxes. 3. In most cases filler paper is put on the top, bottom and around all sides of the boards to prevent movement during shipment. 4. 3/16" thick edgeboard is attached around the exterior sides of the box to help keep the corners and edges from getting dented. If "damaged in transit" should occur, file a claim with the carrier. Notify us (1-800-334-9060) that you have filed a claim with the shipper and initiate arrangements for replacements. SHIPPING & HANDLING CHARGES Shipping and handling charges are determined by the total weight of the order. Minimum shipping and handling charge - $4.50 Length Molding Shipped by motor freight is - FOB Hendersonville, NC ART SUPPLIES Because the size of mat board, illustration boards and D'ARCHES water color paper is radically different from the size of frames and art supplies, they are packaged and shipped separately. If you order both art supplies and framingsupplies.com Pack items, we will process two separate orders with two separate shipping charges. |
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| Domestic (Oversize 1 and 2)
Both FedEx & UPS classify long or large, but light weight packages, as "OVERSIZED" and charge more for them by both ground and air delivery. The following two charts will explain why some items are billed for shipping at a weight that is greater than the actual weight of the package. |
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| Oversize 1 and 2 refer to packages traveling by Ground delivery: | |
| Oversize
1
A package is considered "Oversize 1" (OS1) when all of the following conditions apply: The package's combined length and girth exceeds 84 inches. The package's combined length and girth is equal to or less than 108 inches. The package's actual weight is less than 30 pounds. For each OS1 package, the billable weight is 30 pounds. |
Oversize 2 A package is considered "Oversize 2" (OS2) when all of the following conditions apply: The package's combined length and girth exceeds 108 inches. The package's actual weight is less than 70 pounds. For each OS2 package, the billable weight is 70 pounds. |
| The following directions refer to packages Shipped by Air: | |
| Domestic Shipments (Dimensional Weight) | |
| UPS Next Day Air | |
| UPS 2nd Day Air | |
| 1. Determine actual weight. - Weigh the box | |
| 2.
Determine dimensional weight.
Multiply the package length by the width by the height. For each measurement, round off any fraction the nearest whole inch. The result is the cubic size. If this number is 1,728 inches or less, use the actual weight in your rate calculation. If this number is more than 1,728 inches, divide the cubic size by 194 to determine dimensional weight in pounds. Increase any fraction to the next pound. |
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| 3.
Determine billable weight.
Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. |
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